Shipping policy

We ship orders Monday through Friday, with daily processing. Orders placed on Fridays before 12:00 PM Central will be shipped out that day. Please note that shipping carriers do not pick up on weekends (Saturday and Sunday).

Orders placed on Fridays with Next Day Air shipping may not be delivered over the weekend, depending on the carrier's delivery schedule. Orders placed after 1:00 PM Central Monday through Thursday with Next Day Air shipping may not ship until the following day.

Free Shipping on Orders Over $250

Shipping options:

  • USPS Standard Shipping: $8.29
  • USPS 2-3 Day Air: $18 (NOT available for PO Boxes)
  • UPS Next Day Air: $36 (NOT available for PO Boxes)

Once an order is placed, we are unable to cancel it. If you’ve placed multiple orders in one day, please email us at infoshopswilly@gmail.com to request combining them. We will refund one of the shipping fees if the first order hasn’t been processed and shipped yet.

Please double-check your shipping address before submitting your order! Once your order has shipped, if the address is incorrect, you will be charged a second $9 shipping fee (standard shipping) to send it to the correct address once the package is returned to us.

International Shipping is available, and the rate will be calculated at checkout. Please note, we are not responsible for any additional taxes or fees that may apply.

Stolen or Lost Packages: We are not responsible for packages that are lost or stolen after they have been confirmed delivered by the carrier. If this occurs, we recommend contacting the carrier directly about your shipment.

We are also not responsible for any delays caused by mail carriers and cannot offer refunds for shipping charges if carriers do not meet their guaranteed delivery times. Please reach out to them directly if your package is delayed.

Carrier contact numbers:

  • USPS: 1-800-275-8777
  • UPS: 1-800-742-5877

Please note: Swilly Boutique is not liable for lost, damaged, or stolen packages once they have been shipped. We strongly recommend purchasing shipping insurance at checkout. If you opt out of this insurance, we are unable to assist with any issues related to delivery or package receipt.